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Questions and Answers (FAQ)

TIP: press CTRL + F to find your answers quickly below.

 

Q: Do you sell to the public?

A: Yes we do

 

Q: Do you have a shop and what are your opening hours?

A: All products are on display in our warehouse and we don’t have set opening hours, it’s by appointment only. Please book your preferred day/time on our bookings page or contact us for an appointment.

Our online shop is open 24 hours, 7 days a week, but orders are only processed on business days.

Sometimes we are open Saturday mornings, this will be announced on our Facebook page

 

Q: What is your address?

A: Unit 4/17-19 Steel Street Street in Capalaba or dutch deals in Google Maps

 

Q: How do I know if a product is in stock?

A: If you can order it online, it is in stock.

 

Q: How much notice do you require before I can collect my order?

A: On average about 4 hours and please book your preferred day/time our bookings page or contact us before collecting your order to make sure we’re in the warehouse. If your order is urgent, please call us after ordering online so we can prioritise your order.

 

Q: How long does it take before I receive my order?

A: Our aim is to process and ship all orders the next business day mostly using couriers.

Estimated delivery times can be found on our shipping and returns page.

 

Q: How do I create my own gift basket?

A: Select the products to be included in your gift basket and add the white gloss cardboard hamper tray or water hyacinth basket to your order. We will contact you with other options if all products don’t fit in the tray or basket.

 

Q: How do I select gift wrapping for products or a message with my order?

A: Gift wrapping or a message with your order can be selected for each product after adding it to the shopping cart (just below the product description, select “Add”. You could also use the order comments section to include a message with your order.

 

Q: I can’t find a product in your online shop, are you able to order it in?

A: Please contact us with the brand name and a description of the product and we will do our best to order it in.

 

Q: Do you offer discounts for larger quantities?

A: We’re more then happy to look into special pricing for larger quantities. Please contact us.

 

Q: Where do I find the English instructions to prepare a product?

A: The instructions are either in the product description or can be accessed by clicking here

 

Q: Do you sell products past the expiry date?

A: Most of our products come with a Best Before date, which means that the quality of the product is guaranteed to at least this date, but often after the Best Before date as well. It is still safe for consumption. All our products do have a minimum of 30 days left before the Best Before date, unless it’s clearly indicated in the product name and reduced pricing.

 

Q: How do I re-order some or all of my previous ordered products?

A: After you login into our webshop it will show your previous orders. Click on the Order # to show the products from that order. Select the product to re-order by ticking the box in front of the product. At the right at the bottom of the page, click on re-order below Actions. Change the product quantities and add other products as required and finalise your order as usual.

 

Q: How do I use a discount code?

A: Enter the discount code at checkout in the Coupon/Gift Certificate box, then check the discount amount.